If we haven't answered your question below, please send us an email and we'll be happy to help:
We offer free ground shipping on all jewelry orders over $250 shipped within the United States. For orders less than $250 or international orders, you will be offered a choice of shipping carriers and their respective costs at checkout.
A tracking number and a link will be provided to you at checkout and in your order confirmation email.
If you would like expedited shipping, please email us and we will try to accommodate your needs.
We make, package and ship all jewelry items on an individual basis at Mara Scalise. And many of our pieces are custom-made for you upon ordering. Thus, please understand that we cannot offer refunds. We do, however, offer exchanges or store credit on any purchase that is not marked as "final sale" and that is not a custom or engraved piece.
If you are not satisfied with your jewelry order or would like to exchange it for another piece, please contact us at email@example.com and we will work very hard to make you happy.
Importantly: All pieces to be exchanged must be returned in the same condition that they were you received in. Any requests for exchange must be initiated within 10 days of receiving your order and all shipping charges are non-refundable.
All orders are custom cast and made to order in the US. Please allow 10 to 15 business days for your order to be completed. If orders are expected to take longer than 15 business days, we will notify you by email.
If you have any questions regarding your order, please email firstname.lastname@example.org
We welcome international orders. Any order over $1000 will receive free international shipping. Please choose the international shipping option during checkout and your package will be shipped USPS priority express. Delivery can take 7-10 business days and does not include any delay in customs. The recipient is responsible for all duties and taxes.
Sales tax is applicable on all orders shipped within California State. The rate is 9.75% and will be automatically charged to CA residents. If you are out of California State, you will not be charged tax.
If a piece requires a repair, please contact us to inquire about your specific case and we would be happy to assist.
If a piece arrives damaged, please contact us immediately at email@example.com. We stand behind the quality of our pieces and are happy to discuss any problems you may have.
We are happy to repolish your pieces. The customer is responsible for the repolishing fee and shipping costs. Please contact us for details.
8321 Lookout Mountain Ave., Los Angeles, CA 90046