Refund policy

Many of our pieces are custom-made for you upon ordering. Please refer to the following before you begin your return.

If we haven't answered your question below, please send us an email and we'll be happy to help: info@marascalise.com

Or you can call us during business 9AM - 6PM  (PST) Phone: (646)703-3341.

Fine Jewelry All sales are final. Chains may be exchanged at our discretion within 10 days of purchase. Customer is responsible for all related shipping costs for returns and exchanges.

Gold Plated or Gold Filled Jewelry We accept returns for store credit and exchanges within 10 business days of delivery. Items, including packaging, should be returned in original selling condition along with proof of purchase. 

Merchandise condition is subject to our assessment. Customer is responsible for all related shipping and cleaning costs ,if need it, for returns and exchanges. No refunds.

Leather We accept returns for store credit and exchanges within 10 business days of delivery. Items, including packaging, should be returned in original selling condition along with proof of purchase. Merchandise condition is subject to our assessment. Customer is responsible for all related shipping costs.

Please note that we do not accept MARA SCALISE jewelry purchased from any outside retailer.

If you are not satisfied with your jewelry order or would like to exchange it for another piece, please contact us at info@marascalise.com  we will work hard to make you happy.

Importantly: All pieces to be exchanged must be returned in the same condition that they were you received in. Any requests for exchange must be initiated within 10 days of receiving your order. All shipping charges are non-refundable.